Terms & conditions | Customisation Webshop | Supreme Creations™
Supreme Creations Limited
Customisation orders terms & conditions
1 - Orders for customised products are subject to our standard T&Cs in addition of the following terms that you agree and accept when you purchase a customised product.
2 - Please double-check your order on screen and in your confirmation email carefully to check that all customised parts, especially the colours, text, options and artwork are correct. Your product will be produced exactly as confirmed, including any capitalisation (e.g. James, james, JAMES) or spelling.
3 - It is your responsibility to ensure that any option you have requested to personalize the product is correct.
4 - Your right to cancel an order under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to customised products. You can cancel within 24 hours after confirmation by phone only. Cancellations after 24 hours will only be accepted at our discretion.
5 - Dispatch of customised products will be within 14 days from the date your order is accepted by us.
6 - When ordering a non-customised product with a customised product in the same order these will be delivered separately and the non-customised product will be delivered in accordance with our standard Terms and Conditions.
7 - By purchasing a customised product, you are confirming your agreement of and adherence to our Content Rules. We reserve the right to refuse any order which is not in line with our Content Rules
8 - We do not permit customised products to include any artwork which:
- infringes copyright and trademarks rules
- contravenes any applicable law by being misleading, offensive, abusive, threatening or defamatory, or that might cause needless annoyance, inconvenience or distress to any person;
- contains material which is pornographic, obscene, indecent or offensive, which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or that may incite hatred or violence against any person or group;
- Advocates, promotes or assists any unlawful act.
9 - Refunds and replacements for faulty products will be provided in accordance with our standard T&Cs but please note that refunds cannot be given if the fault is as a result of your own actions such as a spelling mistake or artwork issue.
10 - By uploading an artwork and placing your order, you agree for our team to match your artwork colours with closest matching pantone colours. If you wish to use preferred pantone colour references, please send us an email.
11 - By agreeing to our T&Cs, you agree to receive further correspondence from us and you agree to be added to our newsletter delivery list. You can un-subscribe at any time by sending an email to [email protected]
12 - Please note: our prices are guaranteed for orders from 10 units and above.